Type de métier : Types de métiers Crédit Agricole S.A./Gestion des opérations
Type de contrat : Stage
Description du poste :
The “3D” business line – which stands for Digital, Data & Dissemination – is dedicated to cover the entire value chain of services relying on the digital channel for the CACEIS Group. The Digital Client Services department is responsible for entering into relationships, providing services and reporting to clients via CACEIS digital and data applications.
With OLIS “Online Investors Services”, CACEIS’ clients have a centralised and direct access to all the services provided by CACEIS: custody, middle office, treasury, fund administration, etc. The OLIS team is the main and privileged clients contact for any questions relating to their daily activity and helps them to make the most of the functionalities of our portal.
During the duration of your internship, you will be part of the OLIS “Client Servicing” area. You will have the following duties/tasks:
· General assistance to the OLIS Client Servicing Team on tasks such as clients’ access creation, allocation of clients request via a Client Relationship Management “CRM” tool, etc.
· Follow-up of clients/data providers’ requests received by email,
· Permanent clients contacts with the “hotline” support,
· Dedicated Client’s allocation for all subjects related to OLIS responsibilities i.e Client assistance using all the tools, demos, support.
Our internship program is designed to provide students with an opportunity to experience what it’s like to work in the client servicing area as they take on roles similar to those of permanent staff. In addition, this internship will allow you to have an overview of the investment fund industry in Europe – especially one of the largest fund domicile Luxembourg – and their related services.
Ville : Esch-sur-Alzette
Niveau d’études minimum : Bac + 3 / L3
