Métier / Emploi : Systemes d’informations/Technicien poste de travail
Type contrat : Stage
Description du poste :
Location: Twinsburg
The support technician ensures the installation and the continuity of the operation of the IT equipment and / or telephone equipment (hardware and software) linked to the workstation. At the request of the users, he/she ensures the maintenance (remote or on site) of equipment and deals with the incidents.
The position will report to the Regional support North America management line.
The Workstation level has a Worldwide governance, with a management line in France.
Essential Duties and Responsibilities
This role is responsible for identifying any undocumented procedures and to recover them based on incidents / requests occurrences.
The Support Technician will join the IT team to perform the on-site IT support activities below.
During the run phase (installation, tests and acceptance test), the support technician performs the following tasks:
•Performs the initial installation of computer and / or telephone equipment’s (applications, PC equipment, telephony equipment’s and peripherals);
•Installs the updates;
•Distributes applications according to a deployment plan;
•Performs user tests and acceptance tests of computer and / or telephone equipment.
As part of operations, the support technician performs the following tasks:
•Diagnoses and deals with incidents on computers, networks, messaging or telephony;
•Manages the operation by incidents;
•Manages the computing equipment connected to the network, the repository of assets and the inventory
•Perform movements.
As part of maintenance, admin and security, the support technician performs the following tasks:
•Follows the changes on the equip
•Administers messaging services on the client side of the workstation (connection, operation);
•Performs the distribution data (targets, profiles, dependencies …) and remote maintenance;
•Checks the conformity of the equipment’s with the repositories and takes the necessary measures to bring it to conformity level expected
As part of support, the support technician performs the following tasks:
•Helps for efficient handling of equipment’s and software installed.
As part of incident process or datacenter interventions (temporary till outsourcer in charge of datacenter proximity services), the support technician may be asked by other centers of services to perform operations in computer rooms or datacenters to ensure proximity operations:
•Reboot of equipment, diagnostics and analysis of the existing,
•Visual checks of the rooms, the equipment’s,
•Management of services requests, such as deployment of new equipment’s,
•Maintenance operations (server hardware) and relocations,
•Support when external personnel in the datacenter during the deployment of equipment’s,
•Adheres to safe work practices and contributes to the evolution of the health, safety, and environmental program and culture;
•Other duties may be assigned.
•Evening hours may be required. •Extra hours may be required during business peaks
Safran Electrical and Power is committed to working with and providing reasonable
accommodation to individuals with physical and mental disabilities. To verify the information in
the job listing or if you need special assistance or an accommodation while seeking
employment, please call: 941-751-7128. We will decide on your request for reasonable
accommodation on a case-by-case basis
Education and/or Experience
•Pursuing an Associate’s or Bachelor’s Degree in Computer Science, IS/IT or equivalent
•Entry-level experience working in an IS/IT capacity
PC Skills
•Microsoft Windows workstation W10.
•Desktop PC’s, laptops and servers
•Microsoft Active Directory Users and Computers, Group Policies, File/Print shares, SCCM, Nexthink
•Networking concepts (TCP, UDP, Routing, Firewall, Proxy, ADSL).
•Current desktop security methodologies (encryption, antivirus, desktop security)
•Office 2016
Knowledge/Skills:
•Customer Service Skills
•Autonomy (unique resource for proximity support on site)
•Diligently follow processes and procedures, ability to author procedures
•Quick adaptation to new contexts / ability to learn quickly on technical environments
•Ability to exchange with remote stakeholders in an international context• Strong communication abilities; critical thinking skills; self-starter
Preferred Skills:
•ITIL V3
•COMPTIA+
•CISCO NETWORKING
Physical Demands:
May require long periods of sitting.
May require lifting less than20 lbs.
May require prolonged repetitive use of upper extremities
Work Environment:
Typical office environment requiring the use of typical office equipment (i.e. computers, phones, etc.) Computer keyboarding, computer monitor and mouse use including reaching forward, grasping, finger and wrist manipulation and neck bending and turning; near vision is necessary for computer monitor use.
Ville : Twinsburg
Niveau d’études min. requis : BAC+2
